The present-day client is a selective one, because he/she would like to receive the right advice from the sales person. Furthermore, the customer insists on first-rate quality; services and modern design. All this leads to the situation that today the successful sales person becomes an adviser and offers a solution the person’s problems. An important consequence is that the modern sales person must establish long-term relationships with the client. This seminar explains to participants what competence is crucial for a modern sales person and how he/she can successfully build up and cultivate relationship with the client.
Young salespersons, who want to become a modern and successful sales professionals.
Types of Salesperson
Types of Clients
Types of relationships with clients
Image of the other person
Attitude, motivation and self-esteem
Purchase pattern and the purchasing process
Verbal and non-verbal signals
Influencing the client
Purposeful customer care
Features, Advantages, Benefits
Phases of the sales conversation
The sales persons as manager
After the seminar
Participants can compose a personality analysis. Participants know basing themselves on this analysis to which personally and sales type they belong.
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