Philosophy
The present-day client is a selective one, because he/she would like to receive the right advice from the sales person. Furthermore, the customer insists on first-rate quality; services and modern design. All this leads to the situation that today the successful sales person becomes an adviser and offers a solution the person’s problems. An important consequence is that the modern sales person must establish long-term relationships with the client. This seminar explains to participants what competence is crucial for a modern sales person and how he/she can successfully build up and cultivate relationship with the client.
Target group
Young salespersons, who want to become a modern and successful sales professionals.
Topics:
Types of Salesperson
Types of Clients
Types of relationships with clients
Image of the other person
Attitude, motivation and self-esteem
Purchase pattern and the purchasing process
Communication, presentation
Verbal and non-verbal signals
Influencing the client
Purposeful customer care
Features, Advantages, Benefits
Phases of the sales conversation
Objections
Conclusion
The sales persons as manager
After the seminar
Participants can compose a personality analysis. Participants know basing themselves on this analysis to which personally and sales type they belong.
Contact us
If you have any questions about our services and prices, or want to communicate your wishes or proposals, then please contact us.
