Facts about motivation of your employees:

80% – Of your employees could perform significantly better if they wanted to
70% – Of your employees are less motivated today than they used to be
50% – Of your employees only put enough effort into their work to keep their job

Source: Super Motivation Dean Spitzer 1995

What is important for people who are interested in the web page of your company?

75% – Top quality contents
66% – Simple operating
58% – Actual information
54% – Incentives
12% – High web technology standard
12% – Chat, games

Source: Forrester Research

The Percentage of Communication Time Businesspeople Spend on Various Communication Channels:

45% – Listening
30% – Speaking
16% – Reading
9% – Writing

Source: Business Communication Today 1995 (C. Bovee & J. Till)

What Buyers Impresses:

77% – Willingness to fight for the customer
75% – Thoroughness / follow-through

Source: Selling Building Partnerships 1997 (Weitz, Castleberry, Tanner)

What Buyers Annoys:

63% – Lack of preparation
55% – Lack of knowledge of customer operation

Source: Selling Building Partnerships 1997 (Weitz, Castleberry, Tanner)

Agreements in negotiations:

59% – Agreement
54% – Non-efficient agreement
46% – Efficient Agreement
41% – No agreement

Source: http://interneg.carleton.ca/interneg/training/
presentations/cross_cultural/sld005.htm

Negotiation Problems Caused by Cultural Differences:

Language
Nonverbal Behavior
Values
Thinking and Decision-Making Processes

Source: http://www.coba.unt.edu/mktg/faculty/chowdhur

Principal Zones of Cultural Conflict:

40% – Negotiations
30% – Ways of Doing Business
20% – Management Style
20% – Meetings

Source: European Study: “Elucidate” (Leonardo da Vinci Programm)

Foreign managers: German companies are successful because of:

16,6% – Meet commitments
16,4% – Unchanged top quality
14% – Discipline
14% – Thoroughness
39% – Others

Source: Vortrag Dr. H. Ries Haagse Hogeschool 1996

Foreign managers: negative experiences with German companies because of:

29% – Not able to adapt
20% – Strong culture of authoritarian behavior
20% – Long times of delivery
31% – Others

Source: Vortrag Dr. H. Ries Haagse Hogeschool 1996